01Identify the existing finish and the cause of wear
Describe where the surface looks dull, where it has worn through and whether cleaning has changed its appearance. Include any sticky areas, flaking or recurring patches rather than concentrating only on the overall sheen. Share known product history and cleaning habits. The assessment should establish whether a maintenance treatment is suitable or whether more extensive removal is needed. It should also identify underlying defects that refinishing alone cannot solve. This avoids specifying a new coating before the condition of the old system has been understood.
02Choose an appearance and maintenance balance
Discuss sheen, colour emphasis and the way the room will be used. Depending on substrate and product suitability, different finish systems can offer different visual effects and care requirements. No single type should be described as best for every household. Consider entrances, dining areas, pets and furniture movement alongside the desired look. Where a sample is appropriate, assess it under the room’s usual lighting and remember that surrounding colours affect perception. Confirm the intended specification rather than relying on an informal description such as natural or hard-wearing.
03Prepare the surface for the agreed system
Preparation needs to follow the requirements of the selected compatible treatment and the condition of the floor. It may involve sanding where suitable, but the amount removed should reflect the available wood rather than a desire to erase every feature. AOC Sanding uses Lägler floor sanding described as up to 98% dust-free, not zero dust. Agree room clearance and protection even when dust reduction is part of the work. Any repair, contamination issue or preparation outside the initial scope should be resolved before application rather than hidden beneath the finish.
04Apply, protect and return the room to use carefully
Application and subsequent restrictions should follow the chosen product’s requirements and the assessed setting. A surface that appears dry may not yet be ready for every type of use. Ask separately about walking, furniture, rugs and cleaning; each may need its own instruction. There is no universal drying duration for wood floor refinishing. Avoid arranging other dusty work around the newly treated area without discussing sequencing. Once normal use is appropriate, follow the relevant care guidance rather than assuming a new coating can tolerate any household cleaning method.